Industry Focus

Hospitality

Introduction

Hospitality is an industry which revolves around customer service and satisfaction. In lieu of this, the players in the hospitality industry have to constantly update themselves as well as implement the latest best practices and advancements in the sphere. Technology has already made inroads with the major hotels implementing the e-concierge and with artificial intelligence coming into picture; technology will only strengthen its position in the industry.

The launch of e-portals for ticket booking to seating and route planning, players in the travel business are not far behind this wave. The hospitality industry is accepting technology as a support instead of disruption and that is the right way to see it.

Focus Areas

Hotels:

  • Property Management Systems

  • Booking Engines/Dynamic Packaging

  • Internet Distribution and Channel Management

  • Portals/CMS/CRM

  • Personal Ordering Systems

  • POS Solution, POS Integrations

  • Accounting and Financials

  • Back-office Systems

  • Business Intelligence and Analytics

  • Revenue Management System

  • Wireless solutions (Mobile/Handheld/SMS)

  • Self Service/Kiosk Solutions

  • Central Reservation System

Restaurants:

  • F&B Inventory Management

  • Online Reservations

  • Order Management

  • Table Management

  • Wireless Solution (Mobile/Handheld/SMS)

  • Sales, CRM & Back-office System

  • Staff Scheduling

  • Kitchen Display

  • Business Intelligence and Analytics


Spa and Health Tourism:

  • PMS/POS Solution & Integrations

  • Wireless Solution (Mobile/Handheld/SMS)

  • Personal Ordering Systems

  • Registers

  • Appointment book

  • Inventory Management

  • Marketing Solutions

  • Loyalty Programs

  • Staff scheduling

  • CRM

  • Accounting and Financials

  • Business Intelligence and Analytics


Travel:

  • Internet Booking Engines

  • CRM & Back-office Solutions

  • Pricing & Market Intelligence

  • Biometric/RFID Solutions

  • Loyalty Programs

  • Business Intelligence and Analytics

  • Marketing Solutions

  • Dynamic Packaging

  • Central Reservation Systems

  • Revenue Management Systems

  • Airline/Airport Portals

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